Self HelpBoise Computer Care

Printers

Paper jam that won't clear

Paper jam that won't clear? Safe steps to find hidden scraps, clear jams without tearing, and stop repeat jams.

Difficulty
Easy
Time
10-20 min
Steps
7
Updated

Sounds like this?

  • Paper jam error but no paper visible
  • Printer pulls multiple sheets
  • Grinding noise when printing

Step by step

  1. Turn off and unplug the printer.
  2. Open every door and tray the manual shows: front, rear access door, duplex unit, and the input tray.
  3. Pull jammed paper slowly in the normal paper direction. Check for torn scraps.
  4. Use a flashlight to look for small pieces, staples or paper clips.
  5. Reload paper: fan the stack, don't overfill, and set the guides snug.
  6. Use the correct paper type for the tray (no damp or curled paper).
  7. Run the printer's cleaning or roller-cleaning routine from its menu.

Related error codes & messages

Quick answers

When should I stop and get professional help with "Paper jam that won't clear"?

Stop and get help if: A torn piece is stuck deep inside and you can't reach it. The jam error stays with no paper inside (sensor issue). Grinding or broken plastic parts. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 10-20 min. Difficulty: Easy.

Is it safe to try this myself?

Mostly, if you follow these precautions: Turn off and unplug the printer before reaching inside. Laser printer fusers get very hot. Let it cool 15-30 minutes. Pull paper slowly in the direction it travels, with both hands, so it doesn't tear.

Which error messages or codes does this guide cover?

Paper jam, Paper jam error, E3, 13.A2.D2.

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Book a repair at BCCCall 208-996-3508

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